Workforce Management Mexico

Five Contact Center Trends to Watch in 2017

April 4, 2017

As we start the second quarter of 2017, the contact center industry continues a remarkable shift towards a stronger connected customer experience.  Technology, social media mining and chat bots are just a few of the trends you’ll see in the contact center industry this year as companies continually strategize to support the needs of today’s mobile consumer.

Click here to read the Five Contact Center Trends to Watch in 2017, a report compiled by Integrated Human Capital and Oveana Global Business Services, outlining the latest talent and technology trends in the industry.

Five Contact Center Trends to Watch in 2017

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